Refund Request

To request a refund, log in to your online account and select Cancel my order. Then enter your order number into the field below. Please note that only refunds for full orders which have not yet been dispatched can be requested online. We will notify you within 48 hours as to whether your refund request has been successful.

For refunds for part of an order or for orders which have already been dispatched, please email [email protected]. Alternatively you can also contact your local store.

You can return products which are unused and in their original packaging within 30 days of receiving your items, for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded (excluding full paid samples). All products can be returned within 30 days, with the exception of powdered adhesive and levelling compound which due to the nature of the product needs to be returned within 7 days in a sellable condition.

You must return the products to a Topps Tiles store along with a receipt as proof of purchase and a refund will be made via the original method of payment.

Topps Tiles reserve the right not to refund if the products are deemed as not being in a resell-able condition, if there is no proof of purchase, or if the products are returned after the 30 day period. We aim to process all refunds within 10 working days.